Returns Policy

45 Day Money Back Guarantee

For most items, in the unlikely situation that your product is faulty, you can send it back to us for a refund or item exchange within 45 days of receiving it. Return shipping reimbursement is not available for this.

One Year Repair Warranty

Unless otherwise noted on the products page, the default product warranty period is one year starting from the date of purchase, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item to DealeXpress, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair.

Warranty Exemptions and Notes

1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
2. If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

The customer voids the warranty if they:
- Flash the firmware of a device or root a device
- Open the body in an attempt to fix the device
- Modify, remove, customize, or swap parts of the product
- Use the device in a way that it is not originally intended for
- Continue to use the item once a fault occurs and causes more damage

3. All returns must first be authorized by DealeXpress's Support Team prior to return. Please kindly refer to the following steps in " How to a request warranty" below. For incomplete warranty requests, DealeXpressreserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA form), sends to the wrong address, returns an incorrect item, or submits an empty package, then again DealeXpress reserves the right to refuse any compensation.

4. All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, DealeXpress will offer an alternative solution.

Special Notes:
1. The shipping fee for returning the product back to us will be paid by the customer and is non-refundable except for in 3 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, excise duties or tariffs during the items return to China. In these cases we will deduct the customs fees from your authorized refund amount.
3. DealeXpress will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.

How to request warranty (return, repair and refund)

Only faulty items can be returned under warranty.
If your item has an issue, please first submit a ticket to our Support Center

Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.